The cable arrangement actuality installed in the Wellington suburb of Karori in 2001 – now the technology basement some of its casework is adverse obsolescence.
Vodafone NZ is auctioning the cable television annual that it provides in Wellington and Christchurch and alms to move about 6500 barter on to another technology.
Vodafone said the changes were bare as the technology on which its “Tbox” set-top boxes and earlier cable broadband modems ran would become anachronistic and stop alive after this year.
It is alms to alter the Tboxes, which assignment analogously to Sky accessory set-top boxes, with Vodafone TV devices, which instead beck television over the internet.
Tboxes and Vodafone TV can both be acclimated to watch Sky TV channels if barter pay for that, and the Vodafone TV accessories can additionally be acclimated to admission added internet-TV casework such as Netflix.
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But some barter accept questioned on amusing media whether the alive annual is an agnate acting for them.
Gripes accommodate the user interface of Vodafone TV, which some altercate makes programme airheaded harder to read, the actuality it food recorded programmes “in the cloud” rather than on the device, and it not actuality able to almanac some free-to-air programmes.
Vodafone backer Rebecca Huang said it could accept that a lot of barter “would be actual acclimated to their Tbox and how it works”.
“Unfortunately the absoluteness of it is that there aren’t like-for-like alternatives – technology has afflicted over the years.”
Some of the interfaces of Vodafone TV were a little bit altered “but we are activity to accommodate abounding support, talking it through and allowance bodies amount out how to use their Vodafone TV”, she said.
Vodafone acknowledges some barter may acquisition it adamantine to get their active about internet TV, but says installers will analysis they apperceive how to use the accessories afore they leave.
If barter capital to instead about-face to Sky’s accessory TV annual and install MySky, Vodafone would abetment with that handover to Sky, Huang said.
“We anticipate Vodafone TV is the best option, but our agents can allocution barter through that process. We accept a acceptable accord with Sky.”
Customers would not allegation to renew a arrangement back they switched to Vodafone TV, so could potentially try the alive annual and again change to subscribing to Sky absolute if they begin it difficult to use.
Vodafone will additionally about-face customers’ landlines from cable to run over the internet at the aforementioned time as switching over their TV service.
That change agency customers’ home phones – like phones affiliated to the ultrafast broadband (UFB) arrangement and in approaching all landlines – will no best assignment in a ability cut.
Many of the 6500 barter will additionally get new Vodafone annual numbers and will allegation to amend any Vodafone absolute debit ascendancy with their bank.
A account for some barter is that they will be upgraded to faster, absolute cable broadband plans.
Vodafone is anecdotic the new annual as an advancement but says it is aiming to accumulate prices the aforementioned “or lower” as those barter currently pay and said there would be no allegation for the accession work.
Someone would allegation to be at home for the install, which Huang said could be appointed for evenings or weekends.
Vodafone’s “triple play” internet, buzz and cable-TV networks were endemic by Saturn in the 1990s, and were acquired by Vodafone back it bought their consecutive buyer TelstraClear in 2012.
The amalgam fibre allure (HFC) networks already provided the fastest home internet speeds in New Zealand and were the backbiting of both Aucklanders and abounding Australians.
After a alternation of upgrades, the networks abide able to accommodate an internet annual that for abounding barter is a absolutely satisfactory another to fibre-optic UFB.
Vodafone is alms to authority customers’ easily through the technology switch, which will be done “suburb by suburb” by Downer technicians over abutting few months, with the alteration already underway in the suburbs of Miramar and New Brighton.
“We appetite to accomplish abiding we don’t cut off anyone unexpectedly,” Huang said.
The technicians would accomplish abiding barter were adequate application the new Vodafone TV accessories afore they left, Vodafone has promised.
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